Customer Service

• 24 hour emergency service
• Free local Delivery
• Evaluation of client for specialized products.
• Evaluation of client's home for wheelchair accessibility
• Evaluation of client's workplace for wheelchair accessibility
• Evaluation of client's feasibility for wheelchair transport
• Pressure mapping for proper seating system
• Product and technology training for physicians and therapists
• Follow-up with physicians (progress and compliance)
• Loaner products while client's product is in for service
• Arrange for patient travel
• Time and travel to secure proper documentation for patient
• Time and labor involved with trial fittings and product sampling
• Monitoring use of product
• Cleaning of equipment
• Labor to build or assemble and test sophisticated mobility equipment
• Labor for warranty repair of defective products
• Billing of primary or secondary payer sources
• Rework of denied claims
• User compliance reports
• Respiratory health education to seniors in assisted living centers
• Accepting assignment (accepting full payment at the “maximum allowable charge” rate)